We stayed in the Hanoi Nam Hai Hotel for 3 nights. I searched " Hanoi hotels" on google and saw Nam Hai Hotel. I booked by email and they were very quick in response. Let me start at the hotel, it’s in a great location for shopping, convenient ATM near the door. Hotel staff were superb, we had a Deluxe room and in addition to all the fruit and drinks. Internet terminal in the room was great for researching the latest restaurants to go to. We were eager to see the Water Puppet show and they must have gone back and forth at least 3-4 times to try and get tickets for us, we finally got them. They booked tickets for our train to Sapa and for a small fee they escorted us to the train in the evening, which was useful, since he also helped us with our luggage. The most amazing thing was when we arrived back in Hanoi at 5 am, they let us check into a temporary room to rest until our Deluxe room was ready and gave us breakfast. This was such a relief for us because we were quite weary. Overall, the hotel is great, friendly and has excellent service. I have to agree with other posts that it is the best service and the staff is wonderful.